• Your Internet connection has been disconnected

- Make sure you can surf the internet. If not, then it is likely that you have a connection problem. Try disconnecting from the internet, reconnect then try accessing your email again.

• The email server is down

- If you can't surf the website of your internet or email service provider   it is possible that their server may be down. Try again after a few hours.   If you still cannot connect, contact your email service provider.

• Your email program is not functioning properly

- If you can surf the Internet, but can't get your email, your email program may have encountered an irreversible error. Try closing down the email program, and try again. If this doesn't work, you may have to reboot your computer, reconnect to the internet, then try your email program again.

• Your email program isn't working, and you already rebooted

- After rebooting, and connecting to the Internet, your program should work properly. If not, then your email configuration settings could be configured improperly. Follow our email setup document for instructions on configuring your system properly.

• Your email account has been de-activated

- Due to security purposes or lack of payment, your email account can be de-activated.  To verify or re-activate your account, contact CDS.