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Technician (Level 1) Position
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Location:
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Mechanicsburg, PA
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Salary:
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28,000 – 35,000 DoE (plus bonus opportunities) |
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Experience:
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1+ years |
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Position Type:
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Full-time, Salaried
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| Job Description |
| This position will be responsible for designing, upgrading,
securing,
maintaining new and existing client equipment, systems, networks
and
applications, research and development to help improve internal
processes and procedures, as well as managing CDS networks,
datacenter
and security. |
| Normal hours of operation are
8:00am-5:00pm, Monday through Friday. To reduce downtime,
evening and weekend work is necessary to provide after-hours
support or complete projects and tasks as required by clients,
existing contracts, or unexpected system downtime or failure. |
| This is a
very fast-paced and dynamic career opportunity with unlimited
personal growth potential, the opportunity for additional
monthly project performance bonuses, and expanded knowledge in
Information Technology and the latest Microsoft technologies.
Candidates should be forward thinking, innovative, and committed
to providing timely and professional support to our employees
and clients. This is a full-time, salaried position with
benefits. |
| Job Responsibilities |
- Provide on-site and remote technical support. This includes
troubleshooting, break/fix, root cause
analysis, and escalating the need for the implementation of
preventative measures
- Respond promptly to customer requests for support
- Promptly notify management of any critical
technical or customer service issues
- Create prompt, clear, concise, and effective
communication across all customers and teams
- Create quality, detailed technical documentation
of processes to assist other staff members
- Adhere to CDS’s policy regarding attendance and
punctuality to office and customer sites
- Participate in CDS’s internal projects and
company meetings as required
- Work with consulting vendors and partners as
required to achieve project and company goals
- Communicate with clients in a professional
manner, troubleshoot clients’ technical issues, and deliver a high level support
experience
- Define problems, collect data, establish facts,
and draw valid conclusions
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| Key Competencies |
- Possess excellent troubleshooting
skills with ability to work under pressure and time constraints
- Possess strong customer service skills requiring
frequent end user interaction to resolve potential conflicts with customers and
personnel effectively
- Meet or exceed weekly goals for customer service
and projects
- Drive to meet the needs of a demanding customer
environment
- Think creatively, as well as adapt and contribute
to changing environments
- Possess strong communication skills, including
verbal, listening, and written, as well as interpersonal skills to work
effectively with both customer and CDS resources
- Possess the ability to work independently with
little or no supervision, while achieving company goals
- Possess the desire and
ability to learn new skills on the job, as well as
independently
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| Position Requirements |
- Minimum of 1 year on-the-job setup, configuration, and support experience in
one of the following:
- Microsoft Windows Server Operating Systems
- Windows Desktop Operating Systems
- Domains and security in Microsoft Active Directory, DNS, DHCP, SMTP, POP3, FTP, HTTP, TCP/IP
- Comcast, Verizon DSL/FiOS, and Wireless Access Points and Routers
- Cisco Routers
- Strong writing & formatting skills; creating documents and emails and proofing
- Excellent verbal skills; must be able to communicate effectively with people
- Must be a good motivator for other team members
- Must be accountable and have follow through
- Good decision-making and problem-solving skills
- Must have a sense of urgency
- Work must be thorough and accurate and able to perform research on a regular basis
- Must be able to work independently and/or without constant supervision
- Ability to travel to and from client locations
independently, safely, and reliably
- Must be able to lift a minimum of
50 pounds without assistance
- Must have dependable transportation
- Ability to type a minimum of 30 words per minute
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| Position Preferences (but not
required) |
- Experience configuring and
troubleshooting smart phones
- Experience with end-to-end
message flow and third party internal and hosted anti-spam
providers
- Knowledge of Cisco routers, firewalls, and
devices
- Server Virtualization
- Exchange Server, SQL Server, Group Policy, and
VPN experience
- Advanced Networking skills: IP Structures, Routing, Configuration, and Design
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| Please send your resume and cover letter to resume@compdevsys.com. |
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